Customer Terms

The customer terms set out the rights and obligations between the company and the customer when using our services or working together on a project.

1. General introduction

Welcome to the T3SKY website.
By accessing this website or using the services T3SKY provides, you agree to comply with the terms and conditions set out below.

T3SKY provides technology solutions including but not limited to:

  • Website design and development
  • Mobile app development
  • Custom software outsourcing
  • AI Chatbot & AI Agent
  • OCR and data processing
  • SEO & digital content
  • Digital transformation consulting and delivery

If you do not agree with any of these terms, please do not continue using our website or services.

2. Customer information

When requesting a consultation, submitting an enquiry or using our services, customers may provide information including:

  • Full name
  • Phone number
  • Email
  • Company name
  • Details of the request
  • Documents or data relating to the project

Customers undertake that the information provided is accurate, lawful and does not infringe the rights of any third party.

3. How information is used

Customer information is used to:

  • Provide consultation and service support
  • Prepare quotes and discuss project requirements
  • Improve service quality and user experience
  • Send notifications, documents or information relating to our services
  • Support operations, maintenance and customer care

T3SKY undertakes not to sell, share or use customer information for any unlawful purpose.

4. Information security

T3SKY applies appropriate technical and organisational measures to protect customer data against:

  • Unauthorised access
  • Data loss
  • Information leaks
  • Sabotage or attacks on the system

That said, customers understand that no internet environment can guarantee absolute security. T3SKY is not liable for risks arising beyond our reasonable control.

5. Content and data provided by the customer

Customers are responsible for all data, content, images, documents and information they send to T3SKY.

Customers undertake:

  • Not to supply content that breaks the law
  • Not to supply data containing malware or harmful software
  • To hold full rights to use the documents, images and data they provide

T3SKY reserves the right to decline requests that break the law or do not align with the company’s direction.

6. Intellectual property

All content on this website, including the interface, images, logos, articles, source code, documents and related components, belongs to T3SKY or its partners unless stated otherwise.

Customers may not copy, modify, publish or use it for commercial purposes without prior written consent from T3SKY.

For bespoke development projects, ownership of the source code and digital assets is set out specifically in the contract or delivery agreement.

7. Service terms

For software, AI and system delivery services:

  • The scope of work is confirmed through a contract, quote or document agreed by both parties
  • Delivery timelines may vary with the complexity and the actual requirements
  • Requests beyond the original scope may incur additional charges
  • Customers are responsible for supplying information and feedback throughout delivery

T3SKY reserves the right to suspend or terminate services if the customer breaches these terms or acts in a way that affects the company’s systems and operations.

8. Limitation of liability

T3SKY is not liable for:

  • Damage arising from the customer’s misuse of the service
  • Incidents originating with third parties such as hosting, domains, intermediary platforms or integrated services
  • Disruption caused by internet infrastructure faults, cyber attacks or force majeure events

In all cases, T3SKY’s liability will not exceed the contract value or the service fees the customer has paid.

9. Third-party links

This website may contain links to third-party websites or services. T3SKY is not responsible for the content, policies or operations of those parties.

10. Changes to these terms

T3SKY may update or change these terms at any time to keep them aligned with actual operations or legal requirements.

The updated version is published directly on the website and takes effect from the moment it appears.

11. Contact information

If you have any questions or requests regarding these terms of use and our handling of your information, please contact:

T3SKY

Address: No. 8 Tran Dang Ninh Street, Dich Vong, Cau Giay, Hanoi

Website: https://t3sky.com

Email: [email protected]

Hotline: 0968.29.28.79