Terms of Service

The terms of service set out the rights and obligations of users when accessing and using our website and services.

1. Introduction

Welcome to T3SKY.
By accessing this website or using the services T3SKY provides, customers agree to comply with the terms and conditions set out in this document.

These terms exist to protect the interests, responsibilities and transparency of both T3SKY and the customer throughout the delivery of our technology services.

2. Scope of services

T3SKY provides technology solutions including but not limited to:

  • Website design and development
  • Mobile app development
  • Custom software outsourcing
  • AI Chatbot & AI Agent
  • Automation and data processing systems
  • OCR and document digitisation
  • SEO and digital content
  • Digital transformation and technology infrastructure consulting

The specific scope of work is confirmed through a quote, a contract or a document agreed by both parties.

3. Service delivery process

Delivery typically follows these stages:

  1. Receiving the requirement and advising on a solution
  2. Business analysis and confirmation of the scope of work
  3. Quotation and signing of the delivery agreement
  4. Design, development and testing
  5. Acceptance and handover
  6. Maintenance or operational support as agreed

T3SKY may adjust this process to suit the type of project and the actual requirements.

4. Customer rights and responsibilities

Customers are responsible for:

  • Providing complete and accurate information for delivery
  • Responding and collaborating during development
  • Paying on time as agreed
  • Holding lawful ownership of the data, content and documents supplied to T3SKY

Customers may not use our services for unlawful purposes or in ways that harm T3SKY’s systems or reputation.

5. T3SKY rights and responsibilities

T3SKY undertakes to:

  • Deliver services within the agreed scope
  • Keep customer information and data secure
  • Provide technical support within the agreed commitments
  • Work to maintain quality and keep delivery on schedule

T3SKY reserves the right to:

  • Decline requests that are unlawful or unethical
  • Suspend services if the customer breaches payment terms or uses the service for the wrong purpose
  • Adjust the technical solution to optimise system performance and operability

6. Quotes and payment

Service fees are determined by:

  • The scope and complexity of the project
  • The actual volume of work
  • The technology and infrastructure used
  • The delivery timeline

Customers are responsible for paying according to the schedule set out in the contract or quote.

Where requests arise beyond the original scope, T3SKY may assess them and issue a supplementary quote before proceeding.

7. Delivery timeline

The delivery timeline is determined by the scope of work and the level of collaboration from the customer.

Circumstances that can affect the schedule include:

  • Continually changing requirements
  • Delays in feedback or in supplying data
  • Features arising outside the agreed scope
  • Infrastructure incidents or force majeure

T3SKY will notify the customer promptly of any change affecting the project schedule.

8. Warranty and support

After handover, T3SKY may provide:

  • Warranty against technical faults
  • Support for system operation
  • Maintenance and upgrades on request

The warranty period and its scope are set out specifically in the contract or the delivery documentation.

Requests for upgrades or functional changes outside the warranty scope may incur additional charges.

9. Intellectual property

All documents, source code, interfaces, data and related components belong to the respective party as set out in the contract.

Unless agreed otherwise in writing:

  • T3SKY retains ownership of its frameworks, libraries and underlying technical assets
  • The customer is entitled to use the fully paid product within the scope of the contract

Customers may not copy, transfer or exploit assets owned by T3SKY without authorisation.

10. Limitation of liability

T3SKY is not liable for:

  • Indirect damage or lost revenue arising from use of the service
  • Incidents originating with third parties such as hosting, domains, advertising platforms or integrated services
  • Data loss caused by the customer or by a third party
  • Force majeure events such as natural disaster, war, cyber attack or internet infrastructure disruption

In all cases, T3SKY’s maximum liability will not exceed the value of the services the customer has paid for.

11. Termination of service

T3SKY may terminate or suspend a service if:

  • The customer breaches these terms of use
  • Payment is significantly overdue
  • The system is used for unlawful purposes
  • The customer acts in a way that harms T3SKY’s reputation or operations

Termination does not discharge any payment or confidentiality obligations that arose beforehand.

12. Changes to these terms

T3SKY may update or change these terms of service to keep them aligned with our business operations and current legal requirements.

The latest version is published directly on the website and takes effect from the moment it appears.

13. Contact information

T3SKY
Address: No. 8 Tran Dang Ninh Street, Dich Vong, Cau Giay, Hanoi
Website: https://t3sky.com
Email: [email protected]
Hotline: 0968.29.28.79